Winter Yutami Motors - Complete Returns & Refunds Policy

Winter Yutami Motors - Complete Returns & Refunds Policy

Standard Return Policy for Canada and United States

At Winter Yutami Motors, we strive to ensure your satisfaction with every purchase. Please review our standard return policy for customers in Canada and the United States.

Basic Return Terms

• Returns: We accept returns for both defective and non-defective products. Whether you received a faulty item or simply changed your mind, we're here to assist you.
• Exchanges: We gladly accept exchanges to ensure you get the product that best suits your needs.

Product Condition & Return Window

• Product Condition: We accept returns for both new and slightly used products.
• Return Window: You have a 90-day window from the date of purchase to initiate a return or exchange.

Return Method & Fees

• Return Label: The cost of return shipping is the customer's responsibility.
• Restocking Fees: There are no restocking fees. We believe in transparent pricing without hidden costs.
• Refund Processing Time: Upon receiving your returned item, we will process your refund within 10 days. We appreciate your patience as we ensure a smooth and efficient refund process.

For the majority of our new and unopened products, we are more than happy to accept returns within a 90-day period following delivery, ensuring you receive a complete refund.

Should the return be a result of an error on our part, such as delivering an incorrect or defective item, rest assured that we will take full responsibility for the cost of return shipping.

Please be advised that after dispatching your returned package, the entire process of refunding may take around four weeks. This estimated time frame includes:

• Transit time for us to receive your return (5 to 10 business days)
• Processing time once we receive your return (3 to 5 business days)
• Your bank's processing time for our refund request (5 to 10 business days)

If you wish to begin a return, we kindly request you to contact us with your order number and details about the product you would like to send back. We will promptly provide you with detailed instructions for the return process.

Special Order Return Policy

Non-Refundable Policy

Special order items are non-refundable once your order is placed. Due to the custom nature of these products, we cannot accept returns or issue refunds except in cases of damage that occurred during transit.

Damage Claims

Refunds will only be processed if you provide sufficient proof of damage that occurred during transit. To file a valid damage claim:

1. Document the damage with clear photographs of:
   • The damaged packaging
   • The damaged product
   • The delivery confirmation
2. Submit your claim within 48 hours of delivery to help@winteryutamimotors.com
3. Include your order number and contact information with your claim

Claims submitted without proper documentation or after the 48-hour window will not be considered.

No Cancellations

Once your order for a special order item is placed, it cannot be canceled or modified for any reason. Special orders are manufactured specifically for you, and production begins immediately after your order is confirmed.

Lead Time

Manufacturing and delivery times for special order items range from 14 to 60 days. This timeframe is an estimate and not guaranteed. Delays may occur due to manufacturing processes, material availability, or shipping conditions.

Agreement to Terms

By placing your order for a special order item, you explicitly agree to all terms and conditions stated in this policy. Please ensure you understand these terms before proceeding with your purchase.

Eligibility for Refunds

We offer refunds under the following circumstances:

• Defective or Damaged Products: If the product you receive is defective or damaged, we will provide a full refund or send a replacement, as per your preference.
• Order Errors: If there is an error in your order, such as receiving the wrong product, we will issue a refund or send the correct item.

Fraud Prevention Measures

To maintain the security of our transactions and prevent fraudulent activities, we have implemented strict measures. We reserve the right to deny refunds in cases where fraudulent activity is suspected. This includes, but is not limited to, the following:

• Suspicious Orders: Orders that raise suspicion due to irregularities or inconsistencies in the provided information may be subject to additional verification.
• Unauthorized Use: If we suspect that a purchase was made without the account holder's authorization, we may delay the refund process while we investigate the transaction.
• Multiple Refund Requests: Multiple refund requests for the same order or product without valid reasons may be flagged as potential fraud.

Verification Process

If we suspect fraudulent activity related to a refund request, we may initiate a verification process. This process may include requesting additional information or documentation to confirm the legitimacy of the request. Failure to provide the requested information within a reasonable timeframe may result in the denial of the refund.

Failed Deliveries & Returned Parcels

Occasionally, parcels are returned due to delivery issues. If this happens, you are responsible for any additional charges incurred for re-dispatching your order. We will contact you if your parcel is returned undelivered. You agree to cover these additional costs for the following reasons:

• Incorrect Address: Please ensure your address is accurate and up-to-date when placing your order to prevent returns.
• Incorrect Address Format: If our system cannot recognize the address format, it may lead to delivery issues.
• Failed Delivery Attempts: Carriers will make multiple delivery attempts. If unsuccessful, the parcel will be returned to us.
• Refused by Recipient: If a gift recipient isn't expecting a gift, they may refuse the parcel.
• Illegible Address: In rare cases, address labels may become illegible in transit, leading to returns.
• Damaged in Transit: If a parcel is damaged during transit, it may be returned.

Customer Agreement

By making a purchase with winteryutamimotors.com you accept our Terms and Conditions and agree to indemnify us against costs, loss, or liability related to re-dispatching your order or delivery failures beyond our control. You acknowledge and agree to abide by this refund policy. We appreciate your cooperation in helping us maintain a secure shopping environment for all our valued customers.