1. Tracking and Communication: Once your order has been shipped, we will provide you with the tracking information. It is the customer's responsibility to monitor the tracking information and stay updated on the delivery status of their order. In certain cases, such as large appliance products, LTL shipments, or high-value products, the courier may require additional communication or verification. In such instances, it is the customer's responsibility to initiate and coordinate communication with the courier. This may include, but is not limited to, making appointments for delivery.
2. Shipping Address: We will provide the shipping address to the courier exactly as it has been provided to us by the customer. It is the customer's responsibility to ensure that the shipping address is accurate and complete. Any errors or omissions, such as typos or missing unit numbers, are the sole responsibility of the customer. We are not responsible for any issues that arise due to incorrect or incomplete shipping addresses.
3. Undeliverable or Rejected Orders: If a product is returned to us because it could not be delivered or was rejected, and this is not due to any fault of ours, we will charge a restocking fee of 20% of the total value of the order. This fee will be deducted from any refund due to the customer.
Please note that by placing an order with us, you agree to these terms. We recommend that you review this shipping policy carefully before making a purchase. If you have any questions or concerns, please contact our customer service team for assistance.
Orders are processed and shipped on business days only (Monday to Friday), excluding major holidays. All orders placed before 12 PM (noon) will be processed the same day and shipped out immediately. Orders placed after the 12 PM (noon) cutoff or on weekends will be processed on the next business day.
We're excited to offer free shipping on all orders! When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and our daily order cutoff.
After your order has been shipped, it will typically take 2-7 business days for your package to arrive. Please note that this transit time is an estimate and actual delivery times may vary.
Your order will be shipped via a trackable method. Once your order is shipped, we will send an email notification which will include the tracking number and carrier information. You can use this information to check the status of your delivery.
We currently only ship to addresses within the United States and Canada. We do not ship to P.O. Boxes, APO/FPO addresses.
Need More Information?
If you have any further questions about our shipping policy, please contact our Customer Service team. They are available Monday to Friday, from 9 AM to 5 PM (EST) to assist you.